Frequently Asked Questions

 

How does the spray device work?

The spray unit uses a small microphone to pick up a dog’s bark. The bark triggers a burst of spray that serves to startle the dog and effectively interrupt the unwanted behavior. Repeated exposure to the spray has proven in clinical trials to discourage dogs from barking.

What’s included in a SpraySense® Anti-Bark kit?

Each kit contains…a spray device (with ON/OFF switch); 24” adjustable nylon collar strap; 2.4 oz. (70g) can of stain-free, hypoallergenic spray; 6-volt alkaline battery; detailed Instruction Guide.

How many sprays are there in a refill can?

There are well over 200 metered sprays in each 3 oz. (85g) refill can.

How many sprays are there in the reservoir?

A full reservoir will hold approximately 25 sprays.

Can all dogs be trained to stop barking?

Not necessarily. If an owner finds that their dog is not responding to the spray, they should seek the help of a trainer or behaviorist. We sometimes hear that a dog responded positively just after being introduced to the collar but then quickly reverted to previous behaviors. This situation suggests that an owner has not used the device properly and allowed the reservoir to empty while still on the dog. If an owner reports that their dog never responded to the spray, it is possible the dog is suffering from some type of anxiety disorder or medical problem and should be seen by a certified behaviorist or veterinarian.

Is the spray harmful to my dog or family?

No. Both the citronella and scentless solutions have been found to be extremely safe. The propellant is ozone-friendly and the same inert product used in asthma pumps for humans. The citronella essence is a natural essential oil that has been used in many human, animal and environmental applications for thousands of years. Although it can cause discomfort in certain individuals with allergies to citronella, it is considered non-toxic, especially at the very low levels given off by the collar. Each spray contains less than 10% citronella oil.

Can the spray harm my dog’s eyes?

Highly unlikely. It should be noted that both the citronella and the scentless solutions are buffered to minimize any discomfort should either get into the eyes. However, as with any aerosol product, the spray should not be aimed directly into the eyes. The collar, being worn on the neck, is directed at the snout. This puts it a safe distance from your dog's eyes since the spray dissipates very quickly.

Can my pet become accustomed to the spray?

While this is possible, it has only been found to occur in a few cases. Using positive reinforcement as part of training will reduce the likelihood of a dog not responding when sprayed.

How large is the spray device?

The device weighs just over 2 ozs. and is approximately 1.9” x 1.3” x 1.4”.

Is this collar appropriate for my dog?

In most cases it is. Assuming the dog does not have either a medical or behavioral problem requiring the attention of a veterinarian or behaviorist, the SpraySense Anti-Bark Collar is the most humane anti-barking tool for dogs and recommended for use with dogs over six (6) months old and weigh more than six (6) pounds. If your dog is a tiny one, it might tire of wearing the collar for prolonged periods. We recommend the collar be worn no more than eight (8) hours at a time.

Does this product come with a warranty?

Yes. The spray device is covered by a limited lifetime warranty on parts and labor for any manufacturer defect.

Is the spray device waterproof?

No. The spray device is not waterproof. The device cannot be submerged, however it is water-resistant and can be used on outdoor dogs.

Is someone available to answer other questions?

Premier Pet Products' Customer Service department is available Monday thru Friday 8AM to 6PM (ET) at 800.933.5595.

 

NOTE: Premier does not provide behavioral training and highly recommends the use of a local professional to assist with training needs.

 

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